I bought from this company several years ago, but the quality of my recent purchases was poor. Customer service isn't great, either. I had to fight for nearly a month; I had to handle the return myself—spending my own time and gas money to send back their defective item. That’s it—I’m done buying from this company.
We’re sorry to hear that you were disappointed with your recent experience. We do want to clarify a few important details.
While we understand your frustration, you did not purchase the product directly from us, so we couldn't issue a refund for the original purchase. Despite this, we wanted to make things right and went above and beyond what was required. We provided a complimentary return shipping label so you would not have to cover the shipping cost, and we also shipped replacement products to you at no charge to you.
Our products are handmade, and while we take great pride in their quality, slight variations or imperfections can occasionally occur. When an issue is brought to our attention, we make every effort to find a fair solution for our customers.
We’re disappointed that, despite our efforts to resolve the situation at no cost to you, you feel this way about our company. We value our customers and stand behind the quality of our handmade products.
The containers are solid and are great quality. Perfect sizes for what I need. So nice to not use plastic.
It’s my first step towards plastic free containers. Using these mostly for myself right now and then will use for my kids when they start school. The stainless steel is a really nice quality, the containers are easy to open and close, they wash well in the dishwasher, and I love that you can nest them to save space when storing them. Will definitely be buying more in the future, but they are pricey! It’s definitely something to acquire over time. I also really like the size of these ones, especially if you’re more into packing more snacks rather than one larger meal.
It’s my first step towards plastic free containers. Using these mostly for myself since the big container will be a bit big I think for when you my son starts kindergarten. The stainless steel is a really nice quality, the containers are easy to open and close, they wash well in the dishwasher, and I love that you can nest them to save space when storing them. Will definitely be buying more in the future, but they are pricey! It’s definitely something to acquire over time.